Returns & Exchanges
Returns & Exchanges
Returns & exchanges
Changed your mind? No problem.
COBALT follows the applicable consumer-protection rules in Egypt. Here's exactly how returns and exchanges work.
Any reason14
Days to return or exchange
Request a return or exchange of an eligible product within 14 days from receipt — no reason needed — as long as it's in the same condition you received it. You won't bear additional costs for exercising this statutory right.
Defects30
Days for defective products
If a product has a defect, request a return or exchange within 30 days from receipt. Confirmed defects are handled at no extra cost to you.
How it worksThree steps
Contact us
Message us on WhatsApp or email with your order number and the reason.
Send photos
For a defect or wrong item, include clear photos so we can review it quickly.
Return or exchange
Once approved, we arrange the return or exchange with you.
ExceptionsWhen a return may not apply
- The product is no longer in the same condition due to the customer.
- The product was made to customer-specific specifications.
- Any other case excluded by applicable law.
Start a return or exchange
WhatsApp 01004802485 · Cobaltegypt@gmail.com